APMEX

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168 results - showing 101 - 150
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Ordering 
 

Horrific Company - The worst kind there is!

Reviewed by Abraham Kwon | November 21, 2013

I've purchased over $80,000 worth of gold and silver from Apmex over the last 5 years. Just recently I was contemplating whether or not to make a small purchase for around $4,000. I was leaning towards yes but hadn't pressed the final confirmation button. I left my computer to tend to something and my friends 6 year old son who happened to be at my house jumped on the computer and started pressing buttons. It just so happens the order was made.

Now I'm getting demand letters, certified mail and phone calls telling me I have to pay them $500. I keep telling them it was a mistake and that I have a spotless track record of always paying for my purchases.

They don't care about customer service and they sure as hell don't appreciate your business. Go buy somewhere else or you'll regret it!

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
I've purchased over $80,000 worth of gold and silver from Apmex over the last 5 years. Just recently I was contemplating whether or not to make a small purchase for around $4,000. I was leaning towards yes but hadn't pressed the final confirmation button. I left my computer to tend to something and my friends 6 year old son who happened to be at my house jumped on the computer and started pressing buttons. It just so happens the order was made.

Now I'm getting demand letters, certified mail and phone calls telling me I have to pay them $500. I keep telling them it was a mistake and that I have a spotless track record of always paying for my purchases.

They don't care about customer service and they sure as hell don't appreciate your business. Go buy somewhere else or you'll regret it!
Overall rating 
 
1.0
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
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Online Ordering and Excellent Service

Reviewed by DC Wornock | October 13, 2013

Once or twice per year since 2007 I have ordered from APMEX with average order in excess of $20,000 and have been very satisfied each time. My initial was by telephone and paid with a bank wire but after that most of my orders have been online with payment by Cashiers check or personal check. When possible, I prefer ordering online instead talking to a person.

I have been very satisfied with their service. For example, once I ordered 3,000 1 oz silver rounds and a 10 oz silver bar. Since I paid by Cashier’s check, they notified me that a hold on shipping would be about 10 days. However, the 10 oz silver bar was a graduation present and I needed it sooner. I told this to APMEX and they agreed to immediately ship the 10 oz bar and only place a hold on the 3,000 oz silver rounds.

Clearly, since they had received the Cashier’s check and had my VISA card info, there was little risk in mailing the 10 oz silver bar. However, even though it was mailed separately, the shipping was free (free shipping on large orders) and indicates their willingness to work with me to solve a minor problem.

The only complaint I have is, relative to other companies, their premiums have increased and they no longer have the lowest premiums. Nevertheless, the typical ½% to 1% higher premium is better than an unfilled order or lengthy shipping delays.

For example, because the price was slightly lower on 9/3/2011 and again on 11/23/2011, I ordered some 1 once Platinum Canadian Maple coins from Golden Eagle Coins. The first order was filled successfully but on the second order they said they were out of the coins I ordered and offered a refund or they could substitute the Canadian Maple coins for Australian coins. I am certain they could have ordered more Canadian Maple to fill my order but perhaps at a higher cost to them. Regardless, the price of Platinum had not changed much so I accepted a refund rather than accept a less desirable product. I have not order from them again.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Once or twice per year since 2007 I have ordered from APMEX with average order in excess of $20,000 and have been very satisfied each time. My initial was by telephone and paid with a bank wire but after that most of my orders have been online with payment by Cashiers check or personal check. When possible, I prefer ordering online instead talking to a person.

I have been very satisfied with their service. For example, once I ordered 3,000 1 oz silver rounds and a 10 oz silver bar. Since I paid by Cashier’s check, they notified me that a hold on shipping would be about 10 days. However, the 10 oz silver bar was a graduation present and I needed it sooner. I told this to APMEX and they agreed to immediately ship the 10 oz bar and only place a hold on the 3,000 oz silver rounds.

Clearly, since they had received the Cashier’s check and had my VISA card info, there was little risk in mailing the 10 oz silver bar. However, even though it was mailed separately, the shipping was free (free shipping on large orders) and indicates their willingness to work with me to solve a minor problem.

The only complaint I have is, relative to other companies, their premiums have increased and they no longer have the lowest premiums. Nevertheless, the typical ½% to 1% higher premium is better than an unfilled order or lengthy shipping delays.

For example, because the price was slightly lower on 9/3/2011 and again on 11/23/2011, I ordered some 1 once Platinum Canadian Maple coins from Golden Eagle Coins. The first order was filled successfully but on the second order they said they were out of the coins I ordered and offered a refund or they could substitute the Canadian Maple coins for Australian coins. I am certain they could have ordered more Canadian Maple to fill my order but perhaps at a higher cost to them. Regardless, the price of Platinum had not changed much so I accepted a refund rather than accept a less desirable product. I have not order from them again.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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Quite impressed

Reviewed by Valerie B | September 12, 2013

This company came highly recommended by a friend who works with them quite a bit. First of all, I would like to say that their site is very straight forward and easy to navigate. I called and asked questions and the people were always very pleasant. The shipping and handling fee varies depending on the purchase amount
$12.95 (USD) for orders of $50.00 - $249.99 (USD)
$19.95 (USD) for orders of $250.00 - $999.99 (USD)
$24.95 (USD) for orders of $1000.00 - $24999.99 (USD)
Free for orders of $25,000 (USD) and over
I placed my order on the 10th and went to the bank for a wire the same day. I was surprised to receive my package on the 12th! Everything was beautiful, well packed in a padded box. My items were in a tube or in assay, which to me, makes it tamper proof.
APMEX has a great selection of items and ease of purchase. Their prices are about the same as the others, and believe me I have studied the situation. As we all know, the prices fluctuate but the key is to buy a little here and there so it evens out, yet buy enough to make up for the little shipping fee.
Will I buy from them again? Yes, I have my alert set! For one thing, I am getting at least a pretty coin for my 28th anniversary.....
Last but not least, when we invest in a 401K we never see anything else that a piece of paper. Since we are due for more economic woes, this makes perfect sense.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
This company came highly recommended by a friend who works with them quite a bit. First of all, I would like to say that their site is very straight forward and easy to navigate. I called and asked questions and the people were always very pleasant. The shipping and handling fee varies depending on the purchase amount
$12.95 (USD) for orders of $50.00 - $249.99 (USD)
$19.95 (USD) for orders of $250.00 - $999.99 (USD)
$24.95 (USD) for orders of $1000.00 - $24999.99 (USD)
Free for orders of $25,000 (USD) and over
I placed my order on the 10th and went to the bank for a wire the same day. I was surprised to receive my package on the 12th! Everything was beautiful, well packed in a padded box. My items were in a tube or in assay, which to me, makes it tamper proof.
APMEX has a great selection of items and ease of purchase. Their prices are about the same as the others, and believe me I have studied the situation. As we all know, the prices fluctuate but the key is to buy a little here and there so it evens out, yet buy enough to make up for the little shipping fee.
Will I buy from them again? Yes, I have my alert set! For one thing, I am getting at least a pretty coin for my 28th anniversary.....
Last but not least, when we invest in a 401K we never see anything else that a piece of paper. Since we are due for more economic woes, this makes perfect sense.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

Customer Service is the WORST!!! transaction is the WORST!!!

Reviewed by carla | August 23, 2013

1 week of total aggravation trying to purchase. had to set up new account. try AGAIN. order doesnt go through and that cost me $200 in increased price. this is the 2nd time the order did NOT process correctly. Called 4x and got totally arrogant representative and even worse supervisor.

customer service gets a 0
website a 0

NEVER buy from them

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
No
1 week of total aggravation trying to purchase. had to set up new account. try AGAIN. order doesnt go through and that cost me $200 in increased price. this is the 2nd time the order did NOT process correctly. Called 4x and got totally arrogant representative and even worse supervisor.

customer service gets a 0
website a 0

NEVER buy from them
Overall rating 
 
1.0
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
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Apmex is the best when it comes to service.

Reviewed by Matthew | July 29, 2013

This place is really the best to order from around. They kept me up to date the whole way through my purchase. Very fast shipping next day in fact. The packaging was superb. You know the truth is there gold is $10-$20 more per ounce than many places and there silver is .50-$1 more per ounce but you get what you pay for. The extra money buys you no games no gimmicks great service and fast shipping. You get what you pay for and if you want great service and you want your metal quickly with no excuses then pay a couple extra bucks and go with Apmex. If you want to mail a $10,000 money order to someone who is going to save you $150 but wait 8 weeks to ship your metal then try some of these other places but for me I cant go through the drama of that so I will pay a couple of extra bucks and use Apmex.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
This place is really the best to order from around. They kept me up to date the whole way through my purchase. Very fast shipping next day in fact. The packaging was superb. You know the truth is there gold is $10-$20 more per ounce than many places and there silver is .50-$1 more per ounce but you get what you pay for. The extra money buys you no games no gimmicks great service and fast shipping. You get what you pay for and if you want great service and you want your metal quickly with no excuses then pay a couple extra bucks and go with Apmex. If you want to mail a $10,000 money order to someone who is going to save you $150 but wait 8 weeks to ship your metal then try some of these other places but for me I cant go through the drama of that so I will pay a couple of extra bucks and use Apmex.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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Super Speedy delivery

Reviewed by michael | July 26, 2013

Second order with apmex and this one arrived about a day ahead of schedule. they're always helpful and responsive to phone calls. would highly recommend.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Second order with apmex and this one arrived about a day ahead of schedule. they're always helpful and responsive to phone calls. would highly recommend.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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APMEX is solid all around

Reviewed by michael | July 20, 2013

super fast shipment and no issues at all. only minor irritant is that they have a $5k/month credit card limit. i would probably order closer to 10k at a time and probably fairly frequently, but 5k/mo prevents me from using them more.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
super fast shipment and no issues at all. only minor irritant is that they have a $5k/month credit card limit. i would probably order closer to 10k at a time and probably fairly frequently, but 5k/mo prevents me from using them more.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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Best I have found

Reviewed by Chuck | July 15, 2013

I am sold on APMEX. I am a small investor and have absolutely zero complaints. I have never had any reason to contact them regarding my transactions. Yes I scan other sites before ordering and have never had a reason to shop elsewhere. So their shipping may be on the high side, but I get my orders in unbelievable turn around time; and the way they pack their orders is second to none. There is absolutely no way you have to worry about the package coming open in transit.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I am sold on APMEX. I am a small investor and have absolutely zero complaints. I have never had any reason to contact them regarding my transactions. Yes I scan other sites before ordering and have never had a reason to shop elsewhere. So their shipping may be on the high side, but I get my orders in unbelievable turn around time; and the way they pack their orders is second to none. There is absolutely no way you have to worry about the package coming open in transit.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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Good shop but shipping is costly

Reviewed by Shelby | June 28, 2013

Shipping is faster than any other dealer I bought from but on the costly side. It's a trade off I guess and when I see an item I want in the future, I will continue ordering with them.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Shipping is faster than any other dealer I bought from but on the costly side. It's a trade off I guess and when I see an item I want in the future, I will continue ordering with them.
Overall rating 
 
4.3
Shipping Time 
 
5.0
Customer Service 
 
4.0
Buying Experience 
 
4.0
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Use a Different Dealer

Reviewed by Neal | June 11, 2013

They seem to exist just to charge ridiculous rates for shipping, and if you are foolish enough to cancel an order they will email you, mail you, call you, send registered letters...they will do anything for the $35+ you will be charged.
My opinion: very disreputable and extremely unpleasant to deal with. You will spend a long time making any money off your purchase.

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
They seem to exist just to charge ridiculous rates for shipping, and if you are foolish enough to cancel an order they will email you, mail you, call you, send registered letters...they will do anything for the $35+ you will be charged.
My opinion: very disreputable and extremely unpleasant to deal with. You will spend a long time making any money off your purchase.
Overall rating 
 
1.0
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
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Some Things are Worth a Premium

Reviewed by John Harris | May 20, 2013

I placed my order on line. I mailed the check. I tracked the order through their process. I received my product. I have 2 criticisms for APMEX. The shipping costs are high. Any business must make money wherever it can. APMEX is making more in shipping than most. Overall prices: They're a little high.

With that being said, I can say that I haven't read as many reviews saying that APMEX is late in delivering orders. That is worth a couple of bucks per order in my opinion. If the secret to keeping customers happy is keeping the packing and delivery lines staffed, other dealers could learn from them.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I placed my order on line. I mailed the check. I tracked the order through their process. I received my product. I have 2 criticisms for APMEX. The shipping costs are high. Any business must make money wherever it can. APMEX is making more in shipping than most. Overall prices: They're a little high.

With that being said, I can say that I haven't read as many reviews saying that APMEX is late in delivering orders. That is worth a couple of bucks per order in my opinion. If the secret to keeping customers happy is keeping the packing and delivery lines staffed, other dealers could learn from them.
Overall rating 
 
4.7
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
4.0
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Quality, Variety, and Service.

Reviewed by JT | May 17, 2013

If you are looking for the cheapest metals available, APMEX is not for you. If you are looking for variety, inventory, competitive pricing, fast shipping, and fantastic customer service, APMEX is the place to be. You must understand that keeping large quantities of precious metals in stock will naturally increase overhead. After the price drop of April 2013, they were one of the few dealers who had anything left to ship at all and they restocked quicker too. They will ship your product within two days of receipt of payment, and if there is any legitimate problem with your order, they will fix it promptly. I have had two problems with past orders. I sent them a picture to demonstrate the problem, and they effectively rectified the situation without delay. Read their FAQs and terms and conditions before ordering, and there will be absolutely surprises. I will continue to do business with APMEX for many years to come.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
If you are looking for the cheapest metals available, APMEX is not for you. If you are looking for variety, inventory, competitive pricing, fast shipping, and fantastic customer service, APMEX is the place to be. You must understand that keeping large quantities of precious metals in stock will naturally increase overhead. After the price drop of April 2013, they were one of the few dealers who had anything left to ship at all and they restocked quicker too. They will ship your product within two days of receipt of payment, and if there is any legitimate problem with your order, they will fix it promptly. I have had two problems with past orders. I sent them a picture to demonstrate the problem, and they effectively rectified the situation without delay. Read their FAQs and terms and conditions before ordering, and there will be absolutely surprises. I will continue to do business with APMEX for many years to come.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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APMEX BAD

Reviewed by Alfredo | May 16, 2013

Ordered 3 Oz, silver sent check for 104.97. Two weeks later they cash the check and canceled the order. I have called them they said they have sent me a check for 55.97 and were keeping the other half of the money as a cancelation fee. This has got to be illegal.

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
Ordered 3 Oz, silver sent check for 104.97. Two weeks later they cash the check and canceled the order. I have called them they said they have sent me a check for 55.97 and were keeping the other half of the money as a cancelation fee. This has got to be illegal.
Overall rating 
 
1.0
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
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Apmex delivered, but price is higher than Texas Prec. Metals.

Reviewed by Bill Cox | April 26, 2013

This is an update to my earlier rating of 5*. Thanks to this site, I have done some careful comparisons and will switch my business in the future to TPM (Texas Precious Metals). TPM prices are consistently better, their shipping is a bit lower, and their ratings are amazingly high, lacking the occasional 1-star complaints one typically finds in these reviews.
In my 3 orders from Apmex, they did what they said they would do: delivered correct product at price & time promised. BUT... being this is a commodity after all, I'll go with the lower price option (given that it has equal or BETTER customer ratings. Now... the only question is *when* I'll place my first order with TPM.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
No
This is an update to my earlier rating of 5*. Thanks to this site, I have done some careful comparisons and will switch my business in the future to TPM (Texas Precious Metals). TPM prices are consistently better, their shipping is a bit lower, and their ratings are amazingly high, lacking the occasional 1-star complaints one typically finds in these reviews.
In my 3 orders from Apmex, they did what they said they would do: delivered correct product at price & time promised. BUT... being this is a commodity after all, I'll go with the lower price option (given that it has equal or BETTER customer ratings. Now... the only question is *when* I'll place my first order with TPM.
Overall rating 
 
4.3
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
3.0
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Good Job Many Times

Reviewed by Jeffrie Williams | April 25, 2013

APMEX is far better than average in website navigation of a wide product inventory. Once your order payment is received, you can log in and follow the process through a very transparent order status sequence. I have not had any problems regarding eight orders of a variety of products. As with most companies that accept personal checks, their wait/hold time of six days until starting shipping seems excessive since checks clear in less than three days. APMEX has no bargain basement pricing but their pricing supports a smooth organized follow through in trying to meet your satisfaction. And No, I don't work there!

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
APMEX is far better than average in website navigation of a wide product inventory. Once your order payment is received, you can log in and follow the process through a very transparent order status sequence. I have not had any problems regarding eight orders of a variety of products. As with most companies that accept personal checks, their wait/hold time of six days until starting shipping seems excessive since checks clear in less than three days. APMEX has no bargain basement pricing but their pricing supports a smooth organized follow through in trying to meet your satisfaction. And No, I don't work there!
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

3 orders = 3 successes

Reviewed by Bill Cox | April 21, 2013

The main thing I like about Apmex is they post their buy/sell prices right there online for everyone to see. I'm suspicious of companies who force you to call.
I have placed 3 orders with Apmex for various coins & bars. Each order was filled promptly, on time, at advertised price, no tricks, no hidden fees, no fooling around. Prior to the first order, I spoke with a rep and was given some very helpful & useful information, including a follow up email with further details. The last 2 orders were totally online. One by check and one by credit card. Personal check takes longer to receive delivery, but that's understandable as they must wait for funds to clear. But it's cheaper than using a credit card, which is also reasonable.
Some of the negative reviews are really more issues with the customer, e.g. changing his mind, not reading the rules, making assumptions, faulty expectations. So it pays to read the details and not just the average rating.
I haven't tried the others, so unfortunately can't compare.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
The main thing I like about Apmex is they post their buy/sell prices right there online for everyone to see. I'm suspicious of companies who force you to call.
I have placed 3 orders with Apmex for various coins & bars. Each order was filled promptly, on time, at advertised price, no tricks, no hidden fees, no fooling around. Prior to the first order, I spoke with a rep and was given some very helpful & useful information, including a follow up email with further details. The last 2 orders were totally online. One by check and one by credit card. Personal check takes longer to receive delivery, but that's understandable as they must wait for funds to clear. But it's cheaper than using a credit card, which is also reasonable.
Some of the negative reviews are really more issues with the customer, e.g. changing his mind, not reading the rules, making assumptions, faulty expectations. So it pays to read the details and not just the average rating.
I haven't tried the others, so unfortunately can't compare.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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disappointing

Reviewed by Dan | March 25, 2013

Ordered coin and two bars as a gift. Expected ship date of 3/22. Got an email 3/25 saying oops, we are out of stock.

Disappointing experience and resolution (wrote a complaint back and haven't heard back from them yet).

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
Ordered coin and two bars as a gift. Expected ship date of 3/22. Got an email 3/25 saying oops, we are out of stock.

Disappointing experience and resolution (wrote a complaint back and haven't heard back from them yet).
Overall rating 
 
1.7
Shipping Time 
 
3.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
Was this review helpful to you? 

i like apmex

Reviewed by Chuck D | March 15, 2013

I have used apmex several times to buy gold and silver. The bars and coins that I have received have been in great condition. I ordered one of the random $10 face value 90percent silver coin rolls along with my bars and I got a nice roll of silver quarters and their prices were nt high they were competitive. I don't understand all these people saying their stuff is overpriced. You can't compare the price of a new coin or bar to a used one. If you are disappointed in your buy because you thought it would be a good investment and it didn't turn out the way you had hoped, don't blame apmex. They ship fast, especially when you use their eBay store because you and your card and address are already verified. I could easily sell the products I got from apmex and get my money back on eBay if I wanted to because I purchased items that were close to spot value with good resale. I made a good, educated buy. Some people don't and blame the wrong people. Don't let these negative reviews scare you away from apmex. With a company as big as apmex, there are sure to be a few mistakes here and there on their part but overall they are great. Most reviews are going to be negative because most people aren't goin to write reviews unless they are not pleasant. Both their online store and eBay store are great. They have many, many sales and their rating is like 99.8percent.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I have used apmex several times to buy gold and silver. The bars and coins that I have received have been in great condition. I ordered one of the random $10 face value 90percent silver coin rolls along with my bars and I got a nice roll of silver quarters and their prices were nt high they were competitive. I don't understand all these people saying their stuff is overpriced. You can't compare the price of a new coin or bar to a used one. If you are disappointed in your buy because you thought it would be a good investment and it didn't turn out the way you had hoped, don't blame apmex. They ship fast, especially when you use their eBay store because you and your card and address are already verified. I could easily sell the products I got from apmex and get my money back on eBay if I wanted to because I purchased items that were close to spot value with good resale. I made a good, educated buy. Some people don't and blame the wrong people. Don't let these negative reviews scare you away from apmex. With a company as big as apmex, there are sure to be a few mistakes here and there on their part but overall they are great. Most reviews are going to be negative because most people aren't goin to write reviews unless they are not pleasant. Both their online store and eBay store are great. They have many, many sales and their rating is like 99.8percent.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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Excellent variety and delivery

Reviewed by David Melanson | March 13, 2013

I have ordered from APMEX two times in the past 3 months, I have not sold back to them so I cannot speak to what that experience is like. I like the variety of products that they offer; they have coins that aren’t available on most sites. I was very satisfied with the 1 week delivery and the e-mail status reports on my orders.
APMEX is not the cheapest gold and silver supplier as compared to Merrit or JM Bullion; however, I don’t find them outrageous in their pricing. I would gladly order from them again, especially, for the hard to find coins Britannia’s, Kookaburras, Morgan’s and so on.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I have ordered from APMEX two times in the past 3 months, I have not sold back to them so I cannot speak to what that experience is like. I like the variety of products that they offer; they have coins that aren’t available on most sites. I was very satisfied with the 1 week delivery and the e-mail status reports on my orders.
APMEX is not the cheapest gold and silver supplier as compared to Merrit or JM Bullion; however, I don’t find them outrageous in their pricing. I would gladly order from them again, especially, for the hard to find coins Britannia’s, Kookaburras, Morgan’s and so on.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

cheats at price

Reviewed by Hari | March 06, 2013

I brought a pamp suisse silver bar from this dealer for $350.After a month I have desided to sell this product back to thes dealer. The price he gave me is $250, as per the market price.When I told the dealer that the price difference was only 20 cents from the time I brought and selling time.The reason the dealer says is pamp Suisse is a rare silver bar and that is the reason they are selling for $100 more for every silver bar. I brought 4 of those bars and I have to loose $400 for no reason, tough the price of silver changed in a very less amount.

APMEX behaves so cunning. They do not display the buy price for this kind of scare things.


I spoke to many dealers to sell my silver and no one wants to pay more than $250.

If you really want to buy precious metals, do not buy online.
1. They sell you for more price compared to store
2. Shipping charges.
3. More wait time.
4. You have to pay with Credit Card they will charge 5% transaction fee.
5. If you are sending check or money order it might delay your arrival time.

My suggestion from experience

Go to the local store and buy the metals with cash.

I do not see any advantage in buying online especially from APMEX.

Hope my review helps.









Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
No
I brought a pamp suisse silver bar from this dealer for $350.After a month I have desided to sell this product back to thes dealer. The price he gave me is $250, as per the market price.When I told the dealer that the price difference was only 20 cents from the time I brought and selling time.The reason the dealer says is pamp Suisse is a rare silver bar and that is the reason they are selling for $100 more for every silver bar. I brought 4 of those bars and I have to loose $400 for no reason, tough the price of silver changed in a very less amount.

APMEX behaves so cunning. They do not display the buy price for this kind of scare things.


I spoke to many dealers to sell my silver and no one wants to pay more than $250.

If you really want to buy precious metals, do not buy online.
1. They sell you for more price compared to store
2. Shipping charges.
3. More wait time.
4. You have to pay with Credit Card they will charge 5% transaction fee.
5. If you are sending check or money order it might delay your arrival time.

My suggestion from experience

Go to the local store and buy the metals with cash.

I do not see any advantage in buying online especially from APMEX.

Hope my review helps.









Overall rating 
 
2.3
Shipping Time 
 
4.0
Customer Service 
 
2.0
Buying Experience 
 
1.0
Was this review helpful to you? 

Lousy service

Reviewed by at t | February 26, 2013

Made an online order to purchase a coin from APMEX. Changed my mind 2 days later, before I made a payment. They emailed me to inform me there's a $35 charge for cancellation. WTF!
They will continue to email and haunt and call you till they get the "cancellation fee" of $35.

I have purchased precious metal, coins on line for a few years and this is first time I have been had. I was charged $35 for cancelling an order.

Nobody does that. APMEX is the WORST experience in my whole online buying experience.

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
Made an online order to purchase a coin from APMEX. Changed my mind 2 days later, before I made a payment. They emailed me to inform me there's a $35 charge for cancellation. WTF!
They will continue to email and haunt and call you till they get the "cancellation fee" of $35.

I have purchased precious metal, coins on line for a few years and this is first time I have been had. I was charged $35 for cancelling an order.

Nobody does that. APMEX is the WORST experience in my whole online buying experience.
Overall rating 
 
1.0
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
Was this review helpful to you? 

Decent Experience- Prices often higher

Reviewed by Uncle Sammy | February 18, 2013

Find prices higher at APMEX, but the selection is better as well. Have made two smaller orders on products that cannot be found elsewhere or where there is a special. Communication and turn-around on mailing was very good.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Find prices higher at APMEX, but the selection is better as well. Have made two smaller orders on products that cannot be found elsewhere or where there is a special. Communication and turn-around on mailing was very good.
Overall rating 
 
4.3
Shipping Time 
 
5.0
Customer Service 
 
4.0
Buying Experience 
 
4.0
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Definetly too expensive.

Reviewed by ADP | January 25, 2013

My biggest problem with Apmex is that their premiums over spot are completely too high. Do yourself a favor and check the competition before you waste your money at Apmex.

Their website is excellent and all my deliveries have been speedy, well-packaged and as represented.

Customer Service was professional, although I felt they took advantage of my ignorance. This was certainlly my fault, but they could have been a bit flexible with someone who was spending $30K with them. Basically, I purchased a 10 oz gold Perth bar from them, as my first gold purchase ever. A local dealer subsequently educated me that the bar was not particularly liquid, and he viewed the accompanying assay card as virtually useless. I contacted Apmex within days to request that they exchange the bar for more liquid, smaller American Eagles. They were glad to help if I were willing to pay $600 in new premiums for the coins and accept their lower buy-back price on the bar. My bad at the end of the day, but still frustrating after spending $30K. Customer Service didn't care if I remained a customer... and so I didn't.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
No
My biggest problem with Apmex is that their premiums over spot are completely too high. Do yourself a favor and check the competition before you waste your money at Apmex.

Their website is excellent and all my deliveries have been speedy, well-packaged and as represented.

Customer Service was professional, although I felt they took advantage of my ignorance. This was certainlly my fault, but they could have been a bit flexible with someone who was spending $30K with them. Basically, I purchased a 10 oz gold Perth bar from them, as my first gold purchase ever. A local dealer subsequently educated me that the bar was not particularly liquid, and he viewed the accompanying assay card as virtually useless. I contacted Apmex within days to request that they exchange the bar for more liquid, smaller American Eagles. They were glad to help if I were willing to pay $600 in new premiums for the coins and accept their lower buy-back price on the bar. My bad at the end of the day, but still frustrating after spending $30K. Customer Service didn't care if I remained a customer... and so I didn't.
Overall rating 
 
4.0
Shipping Time 
 
5.0
Customer Service 
 
3.0
Buying Experience 
 
4.0
Was this review helpful to you? 

Don't know why I used them all this time...

Reviewed by Aaron | January 22, 2013

I've done a number of purchases of silver bars with them over the years. This last one left me wondering why I suffered through them all this time. I tried sending them a bank wire to pay for the purchase. I could not add their account to my online wire transfer despite multiple attempts. It kept on saying "account rejected". B of A says there was nothing wrong on my end & suggested I contact Apmex. I called their customer service and was treated to a rude individual who didn't hear what I was saying when I said there was nothing wrong with my account & B of A suggested I contact them. Ultimately physicially went to the bank, waited an hour on line & sent the wire.

I noticed goldmart had american silver eagles in stock (apmex sold out) for a good $2 cheaper per coin than apmex was charging (when they got some more to sell). Bought a tube online as a test. Sent the wire online from my B of A account (they use B or A also). Transaction smooth as a baby's bottom.

I don't know why I suffered with apmex all these years. Their customer service is unhelpful and there's something wrong with their receiving wire transfer account they have no interest in fixing. And as if that isn't enough, their prices are inferior to competitors.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
No
I've done a number of purchases of silver bars with them over the years. This last one left me wondering why I suffered through them all this time. I tried sending them a bank wire to pay for the purchase. I could not add their account to my online wire transfer despite multiple attempts. It kept on saying "account rejected". B of A says there was nothing wrong on my end & suggested I contact Apmex. I called their customer service and was treated to a rude individual who didn't hear what I was saying when I said there was nothing wrong with my account & B of A suggested I contact them. Ultimately physicially went to the bank, waited an hour on line & sent the wire.

I noticed goldmart had american silver eagles in stock (apmex sold out) for a good $2 cheaper per coin than apmex was charging (when they got some more to sell). Bought a tube online as a test. Sent the wire online from my B of A account (they use B or A also). Transaction smooth as a baby's bottom.

I don't know why I suffered with apmex all these years. Their customer service is unhelpful and there's something wrong with their receiving wire transfer account they have no interest in fixing. And as if that isn't enough, their prices are inferior to competitors.
Overall rating 
 
2.3
Shipping Time 
 
5.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
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Our first bullion experience here was OUTSTANDING!

Reviewed by Anthony | January 12, 2013

We purchased 100 oz from APMEX, which was our first bullion purchase. We did our research and found their prices to be LOWEST on bars. We ordered on-line and it was easy to use. The bars that we received were individually sealed with consecutive serial numbers. The packing was better than excellent. The box came with a signature required, which is what we asked for. The bars were brillant, not tarnished. The bars shipped out and were delivered in two days, much faster than was expected. Fedex tracked the shipment and called to ensure we would be here. We are going to order more, mainly because they made our first purchase so smooth. We were anxious, but didn't have to be in the end. We recommend APMEX without any reservations whatsoever!!!

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
We purchased 100 oz from APMEX, which was our first bullion purchase. We did our research and found their prices to be LOWEST on bars. We ordered on-line and it was easy to use. The bars that we received were individually sealed with consecutive serial numbers. The packing was better than excellent. The box came with a signature required, which is what we asked for. The bars were brillant, not tarnished. The bars shipped out and were delivered in two days, much faster than was expected. Fedex tracked the shipment and called to ensure we would be here. We are going to order more, mainly because they made our first purchase so smooth. We were anxious, but didn't have to be in the end. We recommend APMEX without any reservations whatsoever!!!
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

Prices are crazy

Reviewed by Jarrod | December 18, 2012

Overall, the website and buying experience are both excellent.

However, you will be paying quite a bit more than other companies.

Their prices are officially enough to permanently turn me off.

I personally can't understand why they choose to not be more competitive with their pricing.

I'm going to try Gainsville now.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
No
Overall, the website and buying experience are both excellent.

However, you will be paying quite a bit more than other companies.

Their prices are officially enough to permanently turn me off.

I personally can't understand why they choose to not be more competitive with their pricing.

I'm going to try Gainsville now.
Overall rating 
 
4.0
Shipping Time 
 
4.0
Customer Service 
 
4.0
Buying Experience 
 
4.0
Was this review helpful to you? 

Good site if you don't live in New York

Reviewed by Goldbug | December 17, 2012

I used APMEX until they added 8.75% sales tax to New York City residents in addition to credit acrd fees and shipping for gold and silver. I still buy platinum and palladium through them though because they have every 1 oz proof American eagle and they don't charge the 8.75% tax on platinum and palladium. Too bad they lost my business for gold and silver though and I have moved on to other sites. I had no complaints against them for delivery though and they've always delievered mint conditioned coins.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I used APMEX until they added 8.75% sales tax to New York City residents in addition to credit acrd fees and shipping for gold and silver. I still buy platinum and palladium through them though because they have every 1 oz proof American eagle and they don't charge the 8.75% tax on platinum and palladium. Too bad they lost my business for gold and silver though and I have moved on to other sites. I had no complaints against them for delivery though and they've always delievered mint conditioned coins.
Overall rating 
 
4.3
Shipping Time 
 
5.0
Customer Service 
 
4.0
Buying Experience 
 
4.0
Was this review helpful to you? 

good company

Reviewed by eddie mayfield | December 12, 2012

I selected APMEX after reading a number of reviews on them.. the vast majority were positive. I've purchase both gold and silver (not numismatic coins but just for precious metal value) and have been pleased. We had one little glitch on a storage tube that was a miscommunication.. but that's it.

Other than that.. I find their price over spot very good.. you do need to always figure in the shipping costs, and on a small order, that can be significant. However, everything I've ordered has shipped on time, and arrived in great condition.

They're a good company.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I selected APMEX after reading a number of reviews on them.. the vast majority were positive. I've purchase both gold and silver (not numismatic coins but just for precious metal value) and have been pleased. We had one little glitch on a storage tube that was a miscommunication.. but that's it.

Other than that.. I find their price over spot very good.. you do need to always figure in the shipping costs, and on a small order, that can be significant. However, everything I've ordered has shipped on time, and arrived in great condition.

They're a good company.
Overall rating 
 
4.3
Shipping Time 
 
4.0
Customer Service 
 
5.0
Buying Experience 
 
4.0
Was this review helpful to you? 

Very high premium above spot price

Reviewed by James | November 09, 2012

I already spent over $20,000 with APMEX. Their premium above spot price is very high, because I didn't do my homework first. One of the item that I bought - Australian Perth Mint Lunar Series II Dragon 1 oz gold. The premium fell $300, when the year turned from Year of Dragon to Year of Snake. I called the customer service. They told me it's just supply and demand.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
No
I already spent over $20,000 with APMEX. Their premium above spot price is very high, because I didn't do my homework first. One of the item that I bought - Australian Perth Mint Lunar Series II Dragon 1 oz gold. The premium fell $300, when the year turned from Year of Dragon to Year of Snake. I called the customer service. They told me it's just supply and demand.
Overall rating 
 
1.7
Shipping Time 
 
1.0
Customer Service 
 
2.0
Buying Experience 
 
2.0
Was this review helpful to you? 

Way to slow....

Reviewed by R. | November 06, 2012

My check cleared 11 days ago.... where are my coins? That is too damn long to have my money and I don't have the merchandise.

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
My check cleared 11 days ago.... where are my coins? That is too damn long to have my money and I don't have the merchandise.
Overall rating 
 
2.0
Shipping Time 
 
1.0
Customer Service 
 
2.0
Buying Experience 
 
3.0
Was this review helpful to you? 

Bullion vs Coins ???

Reviewed by Mark S | October 09, 2012

I have ordered GAE's and 100oz RCM bars and 1oz RCM maple leafs on 4 different occasions. Ordered on line, put in credit card info, got email invoice for wire transfers within minutes, went and wired $ within a few hours, received email confirmation of receipt of funds within hours of wiring, ordered stuff showed up in under a week via FedEx Ground (hate them)or USPS (much better). ALL of my experiences were within the last 90 days. Most of the complaints I see with all of the dealers mostly are about condition of coins with numismatic value. I have had horrible experiences with "investment numismatics" and in particular CT Group / Todd Griffiths. Seems rare coins are worth whatever the dealer says they are worth. I've had dealers tell me something is worth X at wholesale and 2-3 times X at retail, this is BS to me and why I only buy bullion in popular forms. I have not sold anything to APMEX, but I am encouraged that they post what they will pay right next to the sell price. So far the experience is predictable. Maybe as some say I'm paying a little extra. That's not very inportant to me. What is important is trust and so far I have no reason to distrust these guys.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I have ordered GAE's and 100oz RCM bars and 1oz RCM maple leafs on 4 different occasions. Ordered on line, put in credit card info, got email invoice for wire transfers within minutes, went and wired $ within a few hours, received email confirmation of receipt of funds within hours of wiring, ordered stuff showed up in under a week via FedEx Ground (hate them)or USPS (much better). ALL of my experiences were within the last 90 days. Most of the complaints I see with all of the dealers mostly are about condition of coins with numismatic value. I have had horrible experiences with "investment numismatics" and in particular CT Group / Todd Griffiths. Seems rare coins are worth whatever the dealer says they are worth. I've had dealers tell me something is worth X at wholesale and 2-3 times X at retail, this is BS to me and why I only buy bullion in popular forms. I have not sold anything to APMEX, but I am encouraged that they post what they will pay right next to the sell price. So far the experience is predictable. Maybe as some say I'm paying a little extra. That's not very inportant to me. What is important is trust and so far I have no reason to distrust these guys.
Overall rating 
 
4.7
Shipping Time 
 
4.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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Awful

Reviewed by M. Cline | September 07, 2012

I ordered silver libertads 1982-2012, in order to get them in a timely fashion i paid VERY high credit card premiums, and the total ended up being $6.00 above spot. All of the libertads were from 1982, and the quality ranged from good to uncirculated.They arrived 10 days after placing my order, so much for expidited shipping!

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
No
I ordered silver libertads 1982-2012, in order to get them in a timely fashion i paid VERY high credit card premiums, and the total ended up being $6.00 above spot. All of the libertads were from 1982, and the quality ranged from good to uncirculated.They arrived 10 days after placing my order, so much for expidited shipping!
Overall rating 
 
2.3
Shipping Time 
 
2.0
Customer Service 
 
4.0
Buying Experience 
 
1.0
Was this review helpful to you? 

For silver no one is better.

Reviewed by Patrick | August 16, 2012

The silver bullion prices are better than anyone else, I have not found another supplier who can match them, I am trying to get a larger silver holding, they ship fast, they have great offers and have a good turn around.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
The silver bullion prices are better than anyone else, I have not found another supplier who can match them, I am trying to get a larger silver holding, they ship fast, they have great offers and have a good turn around.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

SLOW AS CAN BE

Reviewed by SilverGuy420 | August 09, 2012

I have not got my order yet and i payed all the extra fees for doing so because I thought itd be faster using a credit card witch is 1-3 days to procces and useing a bank wire or check is 5-10 days. Its day five now and they are still proccing my money. like wtf. you think a company that deals with gold and silver would try and ship it to you as fast as they can do to price drops and ups in the stock market. I asked yesterday from an online employee to check on my order and she said my payment is still waiting to be aproved by the higher ups that work there. well wtf did i use a credit card for then. a check or wire transfer would have been cheaper and i would have waited the same amount of time. if i knew they would have lied in there policy I would have never orderd from them in the fist place. So i tell her i used a credit card and then she just spews out som BS to cover up the fact the are in the wrong and she said there is nothing i can do to make it go faster. bottem line im paying up the a$$ in extra fees and should have my stuff by now for doing so. I bought a scale from amazon the same day and that shiped here on day 4 from across the country. there gonna lose alot of bissness from me because im buying from dealers around my town with out BS extra fees and cheaper gold and silver. Shi* at least il have it that day in my hands because you get what you pay for right. psh Fuc* apmex

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
I have not got my order yet and i payed all the extra fees for doing so because I thought itd be faster using a credit card witch is 1-3 days to procces and useing a bank wire or check is 5-10 days. Its day five now and they are still proccing my money. like wtf. you think a company that deals with gold and silver would try and ship it to you as fast as they can do to price drops and ups in the stock market. I asked yesterday from an online employee to check on my order and she said my payment is still waiting to be aproved by the higher ups that work there. well wtf did i use a credit card for then. a check or wire transfer would have been cheaper and i would have waited the same amount of time. if i knew they would have lied in there policy I would have never orderd from them in the fist place. So i tell her i used a credit card and then she just spews out som BS to cover up the fact the are in the wrong and she said there is nothing i can do to make it go faster. bottem line im paying up the a$$ in extra fees and should have my stuff by now for doing so. I bought a scale from amazon the same day and that shiped here on day 4 from across the country. there gonna lose alot of bissness from me because im buying from dealers around my town with out BS extra fees and cheaper gold and silver. Shi* at least il have it that day in my hands because you get what you pay for right. psh Fuc* apmex
Overall rating 
 
2.3
Shipping Time 
 
1.0
Customer Service 
 
3.0
Buying Experience 
 
3.0
Was this review helpful to you? 

Dont overspend

Reviewed by Dr. No | July 16, 2012

I have made many purchases from them. They are way over priced. Save your money and shop around. I have given them thousands of dollars in high premiums when we should have done our homework and shopped around. Some of their new proofs were marred and a couple items where wrong but they did correct one of this issues. I wish I had been a better informed consumer prior to just using this vender. You will get your order relatively quickly but you will overpay dearly. It has been a costly lesson and wish I had never made these purchases.

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
I have made many purchases from them. They are way over priced. Save your money and shop around. I have given them thousands of dollars in high premiums when we should have done our homework and shopped around. Some of their new proofs were marred and a couple items where wrong but they did correct one of this issues. I wish I had been a better informed consumer prior to just using this vender. You will get your order relatively quickly but you will overpay dearly. It has been a costly lesson and wish I had never made these purchases.
Overall rating 
 
3.0
Shipping Time 
 
4.0
Customer Service 
 
3.0
Buying Experience 
 
2.0
Was this review helpful to you? 

Apmex is OK but surely not the best site to buy your silver and gold.

Reviewed by Eric | July 11, 2012

I really love the website set up at APMEX and it is very easy to buy but the prices with a credit card are rediculous and with a check they are still higher that other places. For example a Silver Maple leaf is 32.50 compared to 30.10 at ProvidentMetals.com. A 2.5 gram gold bar is 155 compared to 140. So therefore I am going to shop at Provident Metals for they are cheaper than any other site I have visited and I have visited every one. And each site either has some bs you have to go through to buy there, a high markup over spot, high charges for using a credit/debit card, or shipping thats too high. For a 1500 dollar order I pay 11 dollars a Provident Metals. Check it out people.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
No
I really love the website set up at APMEX and it is very easy to buy but the prices with a credit card are rediculous and with a check they are still higher that other places. For example a Silver Maple leaf is 32.50 compared to 30.10 at ProvidentMetals.com. A 2.5 gram gold bar is 155 compared to 140. So therefore I am going to shop at Provident Metals for they are cheaper than any other site I have visited and I have visited every one. And each site either has some bs you have to go through to buy there, a high markup over spot, high charges for using a credit/debit card, or shipping thats too high. For a 1500 dollar order I pay 11 dollars a Provident Metals. Check it out people.
Overall rating 
 
3.7
Shipping Time 
 
5.0
Customer Service 
 
3.0
Buying Experience 
 
3.0
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Read this before you buy Proof Silver from Apmex.

Reviewed by john nelson | June 26, 2012

Order 60 Proof silver dollars ranging 1986 - 2012. All coins received however upon inspection I found the most horrific quality coins I have ever come across in collecting. I had ordered a large quantity of brand new 2012 proofs which of course were all mint. The older dates (2010 and earler) however ranged from dull looking to light spotting, to full blown discoloration and dark spots all over the coins. I am amazed and shocked they would ship this condition of coin. I feel like I have been stolen from, there return policy is 3 days which I missed because I travel for work. Anyway, I had heard they had practices like this in the past but to have it done to yourself... well lets just say I wanted to warn everyone. My sales rep wont call me back anymore after I told him what happened, which is funny because they were happy to call me to get me to order. disappointed would be an understatement.

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
Order 60 Proof silver dollars ranging 1986 - 2012. All coins received however upon inspection I found the most horrific quality coins I have ever come across in collecting. I had ordered a large quantity of brand new 2012 proofs which of course were all mint. The older dates (2010 and earler) however ranged from dull looking to light spotting, to full blown discoloration and dark spots all over the coins. I am amazed and shocked they would ship this condition of coin. I feel like I have been stolen from, there return policy is 3 days which I missed because I travel for work. Anyway, I had heard they had practices like this in the past but to have it done to yourself... well lets just say I wanted to warn everyone. My sales rep wont call me back anymore after I told him what happened, which is funny because they were happy to call me to get me to order. disappointed would be an understatement.
Overall rating 
 
1.7
Shipping Time 
 
3.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
Was this review helpful to you? 

Package not delivered

Reviewed by Pramod | May 30, 2012

When I checked the delivery status at USPS it says it was delivered at 10:58 AM and signed by me. I was at my work from 6:45 AM until 4:45 PM. The proof of delivery emailed to me by USPS has no signature on the "signature of the recipient". When I called the post office they told me it was left in my mail box. Why would someone leave a package that needs signature confirmation in my mail box without getting my signature? This is my first buying experience and been a nightmare so far calling APMEX and local post office. They already cashed my check for $2000 more than a week ago. APMEX should fix their product delivery issues. I have been living at my new home which is in a very reputed neighborhood for more than a year and never had lost packages. I understand it is USPS fault but APMEX should pick a postal carrier who is more reliable and deliver packages only to the recipient after getting signature.

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
When I checked the delivery status at USPS it says it was delivered at 10:58 AM and signed by me. I was at my work from 6:45 AM until 4:45 PM. The proof of delivery emailed to me by USPS has no signature on the "signature of the recipient". When I called the post office they told me it was left in my mail box. Why would someone leave a package that needs signature confirmation in my mail box without getting my signature? This is my first buying experience and been a nightmare so far calling APMEX and local post office. They already cashed my check for $2000 more than a week ago. APMEX should fix their product delivery issues. I have been living at my new home which is in a very reputed neighborhood for more than a year and never had lost packages. I understand it is USPS fault but APMEX should pick a postal carrier who is more reliable and deliver packages only to the recipient after getting signature.
Overall rating 
 
1.7
Shipping Time 
 
2.0
Customer Service 
 
2.0
Buying Experience 
 
1.0
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Easy, Fast, Satisifed

Reviewed by George Strickroth | March 06, 2012

APMEX made my first purchase of 2012 Liberty Silver Dollars a snap. I considered some of the other highly rated companies, but many (such as Gainsville) while offering a slightly beter price required Bank WIres within 24 hours or a forfeiture of the deposit made via credit card.

I had a problem with the APMEX Web Site, and it would not proceed to the final checkout phase. Called them and placed the order within minutes. No sales pitch to buy other products. Just took my order, and I immediately received the email with the transaction details.

I ordered Monday morning about 9AM Arizona time. The Silver was delivered that Friday, as advertised.

One note, not related to APMEX but rather FEDEX. Received a call on Thursday that FEDEX woud be delivering a package that required a signature. When FEDEX delivered the package they just handed it to me, without signature. I told that driver that a signature was required and he said no and left. The package was clearly marked "ADULT SIGNATURE REQUIRED". Certainly glad they delivered to the corret address.

Will definitely do business with APMEX again.

George

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
APMEX made my first purchase of 2012 Liberty Silver Dollars a snap. I considered some of the other highly rated companies, but many (such as Gainsville) while offering a slightly beter price required Bank WIres within 24 hours or a forfeiture of the deposit made via credit card.

I had a problem with the APMEX Web Site, and it would not proceed to the final checkout phase. Called them and placed the order within minutes. No sales pitch to buy other products. Just took my order, and I immediately received the email with the transaction details.

I ordered Monday morning about 9AM Arizona time. The Silver was delivered that Friday, as advertised.

One note, not related to APMEX but rather FEDEX. Received a call on Thursday that FEDEX woud be delivering a package that required a signature. When FEDEX delivered the package they just handed it to me, without signature. I told that driver that a signature was required and he said no and left. The package was clearly marked "ADULT SIGNATURE REQUIRED". Certainly glad they delivered to the corret address.

Will definitely do business with APMEX again.

George
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

Defective product

Reviewed by jiva34 | February 25, 2012

Small investor. Been stocking up little bit little bit. Apmex has been my supplier for a little while. Up to now I have been happy with the purchases!. But this last order was a bomb. Listed as brilliant uncirculated, the coin arrived with 3 large gashes in the rim and several small abrasions.. The return and exchange policy will end up costing more than the difference for keeping the defective coin at melt value?. I can only consider that Apmex has stuck one to me. Dumped defective merchandise on a small buyer. This is how a company loses customers. I have left this comment in their review section but I really don't expect to see them post it on their site. Ever wonder why the reviews are always written by elated customers

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
Small investor. Been stocking up little bit little bit. Apmex has been my supplier for a little while. Up to now I have been happy with the purchases!. But this last order was a bomb. Listed as brilliant uncirculated, the coin arrived with 3 large gashes in the rim and several small abrasions.. The return and exchange policy will end up costing more than the difference for keeping the defective coin at melt value?. I can only consider that Apmex has stuck one to me. Dumped defective merchandise on a small buyer. This is how a company loses customers. I have left this comment in their review section but I really don't expect to see them post it on their site. Ever wonder why the reviews are always written by elated customers
Overall rating 
 
4.3
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
3.0
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So far not a single problem.

Reviewed by Eric Klein | January 28, 2012

I have, to date, ordered silver products from APMEX 8 times. I switched to sending them a check USPS first class. Amazingly, they only hold the check 5 days! (The minimum stated in their policy) At day 6 my order is on the way and an e-mail with tracking number is provided. The products are universally in perfect condition and no mistakes are made. Overall I am very satisfied with them as a vendor.

I gave them three stars for customer service only because I've never had a problem that required calling them.

All of the policies are on the web site and easily readable. I am sure some expect "special" treatment but hey, they are in business to make a profit so just follow the rules and you'll be fine.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I have, to date, ordered silver products from APMEX 8 times. I switched to sending them a check USPS first class. Amazingly, they only hold the check 5 days! (The minimum stated in their policy) At day 6 my order is on the way and an e-mail with tracking number is provided. The products are universally in perfect condition and no mistakes are made. Overall I am very satisfied with them as a vendor.

I gave them three stars for customer service only because I've never had a problem that required calling them.

All of the policies are on the web site and easily readable. I am sure some expect "special" treatment but hey, they are in business to make a profit so just follow the rules and you'll be fine.
Overall rating 
 
4.3
Shipping Time 
 
5.0
Customer Service 
 
3.0
Buying Experience 
 
5.0
Was this review helpful to you? 

10oz apmex bar

Reviewed by jesse | January 27, 2012

apmex is great- got exactly what i ordered, very professional, good service. thank you.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
apmex is great- got exactly what i ordered, very professional, good service. thank you.
Overall rating 
 
4.7
Shipping Time 
 
4.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

Higher prices than everyone

Reviewed by A. Buntnel | January 26, 2012

Paid with a check and took forever to receive product (3weeks).

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
No
Paid with a check and took forever to receive product (3weeks).
Overall rating 
 
1.0
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
Was this review helpful to you? 

Reviewed by Roberts | January 22, 2012
Last updated: January 29, 2016

I put in 2 small orders through APMEX. Everything went well. Shipped in 3 business day, received the items within 1 day. Noticed the mark up is slightly higher than Gainsvillecoin, however the extend of the items selection is bigger.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I put in 2 small orders through APMEX. Everything went well. Shipped in 3 business day, received the items within 1 day. Noticed the mark up is slightly higher than Gainsvillecoin, however the extend of the items selection is bigger.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

Reviewed by sri9999 | January 11, 2012
Last updated: January 29, 2016

Though i cancelled the order with APMEX and acutal order was made from Gainesville coins.

It appears that they are expensive on the same day with 10 minutes difference for 30 quantity 1 oz gold coins they are $1400 expensive than Gainesville coins.

So i cancelled the order with APMEX and they have charged me 350 dollars market loss and 35 dollars additional credit card fee.

What i learnt is APMEX stuff is very polite and friendly but pricewise
gainesville.com is better.

Unfortunately they do not provide any document or screenshot of how exactly market loss occured and proof for it other than sending an invoice to you if asked for proof.

Though APMEX staff are very polite and always very prompt responsive their rates are comparitively high .

Unfortunately, i do not recommend them for their higher premiums compared to gainesville coins.

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
Though i cancelled the order with APMEX and acutal order was made from Gainesville coins.

It appears that they are expensive on the same day with 10 minutes difference for 30 quantity 1 oz gold coins they are $1400 expensive than Gainesville coins.

So i cancelled the order with APMEX and they have charged me 350 dollars market loss and 35 dollars additional credit card fee.

What i learnt is APMEX stuff is very polite and friendly but pricewise
gainesville.com is better.

Unfortunately they do not provide any document or screenshot of how exactly market loss occured and proof for it other than sending an invoice to you if asked for proof.

Though APMEX staff are very polite and always very prompt responsive their rates are comparitively high .

Unfortunately, i do not recommend them for their higher premiums compared to gainesville coins.
Overall rating 
 
3.3
Shipping Time 
 
3.0
Customer Service 
 
5.0
Buying Experience 
 
2.0
Was this review helpful to you? 

Reviewed by P | January 04, 2012
Last updated: January 29, 2016

I noticed APMEX accepting personal checks. I placed an order and was blocked from proceeding. The problem: credit card information required!

I used APMEX chat and was informed to call for further process assistance. I called & this guy must thought I fell off a turnip truck. Do not give APMEX your credit card information! I had bad dealings with this company 3 years ago.

Rate: 0

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
I noticed APMEX accepting personal checks. I placed an order and was blocked from proceeding. The problem: credit card information required!

I used APMEX chat and was informed to call for further process assistance. I called & this guy must thought I fell off a turnip truck. Do not give APMEX your credit card information! I had bad dealings with this company 3 years ago.

Rate: 0
Overall rating 
 
1.0
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
Was this review helpful to you? 

Reviewed by Dave | December 20, 2011
Last updated: January 29, 2016

I've made 5 or 6 purchases from APMEX over the past couple of years. I've never had any problems at all. I've never had to contact their customer service, so I can't comment on the quality or helpfulness of the people that work in that department ... but I've received what I've ordered in great condition everytime.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I've made 5 or 6 purchases from APMEX over the past couple of years. I've never had any problems at all. I've never had to contact their customer service, so I can't comment on the quality or helpfulness of the people that work in that department ... but I've received what I've ordered in great condition everytime.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

Reviewed by Henry | November 14, 2011
Last updated: January 29, 2016

minimum order for malaysian customers is USD 1500. found out during check out process. i think this information should have been highlighted during early stages of check out and not until last step.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
No
minimum order for malaysian customers is USD 1500. found out during check out process. i think this information should have been highlighted during early stages of check out and not until last step.
Overall rating 
 
1.7
Shipping Time 
 
1.0
Customer Service 
 
2.0
Buying Experience 
 
2.0
Was this review helpful to you? 

Reviewed by A. C | November 09, 2011
Last updated: January 29, 2016

Deceptive, manipulative and downright mean. These folks tried to time the cancellation of an order I had every intent to pay for at the market lows so they could maximize their profits with their 'market loss' policy. On top of that, they refuse to negotiate and take a week or two to reply to each e-mail I send. Getting them on the phone is a joke as noone seems to be available to take my calls. I am now working with BBB, FTC and my attorney to sort this out. Bottom line? Stay FAR AWAY from this company. They will take your money and give you nothing in return.

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
Deceptive, manipulative and downright mean. These folks tried to time the cancellation of an order I had every intent to pay for at the market lows so they could maximize their profits with their 'market loss' policy. On top of that, they refuse to negotiate and take a week or two to reply to each e-mail I send. Getting them on the phone is a joke as noone seems to be available to take my calls. I am now working with BBB, FTC and my attorney to sort this out. Bottom line? Stay FAR AWAY from this company. They will take your money and give you nothing in return.
Overall rating 
 
1.0
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
Was this review helpful to you? 

Reviewed by gprice | October 15, 2011
Last updated: January 29, 2016

I have dealt with this company for 2 years and have made about 20 purchases and have never had a single problem. On comparison their prices have always been fair and service excellent.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I have dealt with this company for 2 years and have made about 20 purchases and have never had a single problem. On comparison their prices have always been fair and service excellent.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 
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