APMEX

https://media.golddealerreviews.com/thumbnail/430x430c/a8/06/65/New-Profile-Image-GDR-22-1454685285.jpg
168 results - showing 151 - 168
1 2 3 4  
Ordering 
 

Reviewed by Steve | September 29, 2011
Last updated: January 29, 2016

Totally Fraud and a Third class company who resorts to cheating and swindling you for every penny they can get.
Poor customer service especially Tiffany and Alicia but the cake goes to a person called Greg who should not be answering phones or inter acting with customers.Apmex should send their CSR's for a basic training in language and inter personal skills. That being said ,Apmex has used my money for 2 months interest free and on top of that I had to endure stress dealing with their third class csr.BUYERS BEWARE

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
No
Totally Fraud and a Third class company who resorts to cheating and swindling you for every penny they can get.
Poor customer service especially Tiffany and Alicia but the cake goes to a person called Greg who should not be answering phones or inter acting with customers.Apmex should send their CSR's for a basic training in language and inter personal skills. That being said ,Apmex has used my money for 2 months interest free and on top of that I had to endure stress dealing with their third class csr.BUYERS BEWARE
Overall rating 
 
1.0
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
Was this review helpful to you? 

Reviewed by Pat | September 13, 2011
Last updated: January 29, 2016

I had received my 1/10th Gold Maple Leaf damaged. It was in the RCM packaging, so the damage had to be visible PRIOR TO SHIPPING! It was the ONLY coin in the box, so there was nothing else that could have damaged the coin in transit. I called to rectify the problem and that in itself was a MAJOR HASSLE. FINALLY Apmex (should be APE-mex due to their rudeness towards PAYING customers) agreed to replace the coin if I sent it back AT MY COST! I was so pissed I did just that. Guess what I got back? A 1/10th oz Maple Leaf that was NOW/NOT in RCM package and it was obvious that someone at APE-Mex had just taken the coin out of it's packaging and bent it back flat. When I got it it was'nt even FLAT!! Previously I had done $25K in businees with them and you think they would'nt have jerked me around. Take your business to your LOCAL Coin Dealer folks, the APE-mex hassles are not worth the aggravation! AND you'll save the shipping costs!

The Nov/Dec *Positive Reviews* look like SHILLS to me!

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
No
I had received my 1/10th Gold Maple Leaf damaged. It was in the RCM packaging, so the damage had to be visible PRIOR TO SHIPPING! It was the ONLY coin in the box, so there was nothing else that could have damaged the coin in transit. I called to rectify the problem and that in itself was a MAJOR HASSLE. FINALLY Apmex (should be APE-mex due to their rudeness towards PAYING customers) agreed to replace the coin if I sent it back AT MY COST! I was so pissed I did just that. Guess what I got back? A 1/10th oz Maple Leaf that was NOW/NOT in RCM package and it was obvious that someone at APE-Mex had just taken the coin out of it's packaging and bent it back flat. When I got it it was'nt even FLAT!! Previously I had done $25K in businees with them and you think they would'nt have jerked me around. Take your business to your LOCAL Coin Dealer folks, the APE-mex hassles are not worth the aggravation! AND you'll save the shipping costs!

The Nov/Dec *Positive Reviews* look like SHILLS to me!
Overall rating 
 
1.0
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
Was this review helpful to you? 

Reviewed by Tom | September 12, 2011
Last updated: January 29, 2016

I have made many purchases from APMEX over a 3 year period
both gold and silver
yes there have been a few issues, however apmex has taken care of them in a timly manner..
you buy they ship I usually get my order in 7 to 10 days..
Credit Card in one week easy
I will continue to buy in the future
shipping is 10$ for most orders
great place to get your PM

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I have made many purchases from APMEX over a 3 year period
both gold and silver
yes there have been a few issues, however apmex has taken care of them in a timly manner..
you buy they ship I usually get my order in 7 to 10 days..
Credit Card in one week easy
I will continue to buy in the future
shipping is 10$ for most orders
great place to get your PM
Overall rating 
 
4.7
Shipping Time 
 
4.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

Reviewed by Ed | September 04, 2011
Last updated: January 29, 2016

During the Oklahoma City floods last year I had a silver order that got delayed. I left several voicemails on Apmex's phone as I was alarmed because no one was answering the phone at Apmex. The reason: The area had flooded so bad that the Apmex employees couldn't make it to work - Later an Apmex VP actually waded into the office and called me (and others) to let me know what the problem was. The order was shipped shortly after the call. I've ordered about 10 times from Apmex without any problems.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
During the Oklahoma City floods last year I had a silver order that got delayed. I left several voicemails on Apmex's phone as I was alarmed because no one was answering the phone at Apmex. The reason: The area had flooded so bad that the Apmex employees couldn't make it to work - Later an Apmex VP actually waded into the office and called me (and others) to let me know what the problem was. The order was shipped shortly after the call. I've ordered about 10 times from Apmex without any problems.
Overall rating 
 
4.0
Shipping Time 
 
4.0
Customer Service 
 
4.0
Buying Experience 
 
4.0
Was this review helpful to you? 

Reviewed by Steve | August 24, 2011
Last updated: January 29, 2016

I bought APMEX brand gold bars of .9999 purity. All of the .9999 gold bars turned red. I called APMEX to complain. The employee informed me that it is typical/normal for APMEX barnd .9999 gold to turn red and would not accept a return or exchange. At least they admit they have an inferior product. Buyer Beware!

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
No
I bought APMEX brand gold bars of .9999 purity. All of the .9999 gold bars turned red. I called APMEX to complain. The employee informed me that it is typical/normal for APMEX barnd .9999 gold to turn red and would not accept a return or exchange. At least they admit they have an inferior product. Buyer Beware!
Overall rating 
 
1.7
Shipping Time 
 
3.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
Was this review helpful to you? 

Reviewed by Adrian | August 10, 2011
Last updated: January 29, 2016

Just started investing in Silver and have placed three small orders this APMEX. All of the orders were delivered fine and pretty fast. I am very satisfied with their service and hope to continue buying from them.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Just started investing in Silver and have placed three small orders this APMEX. All of the orders were delivered fine and pretty fast. I am very satisfied with their service and hope to continue buying from them.
Overall rating 
 
4.7
Shipping Time 
 
4.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

Reviewed by David | August 10, 2011
Last updated: January 29, 2016

I have had two experiences with Apmex, both were poor. The first experience was the purchase of a 1oz platinum pamp bar that was supposed to be sealed in the original case. The bar came and the case came in two separate pieces.
The second experience was purchasing two 1/2 oz platinum coins. I called within three minutes of making the purchase on line to add one more to the order. They refused to add anything to the order and insisted that I pay double shipping charges. That's my last order from this company.
Attitude and customer service is really poor.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
No
I have had two experiences with Apmex, both were poor. The first experience was the purchase of a 1oz platinum pamp bar that was supposed to be sealed in the original case. The bar came and the case came in two separate pieces.
The second experience was purchasing two 1/2 oz platinum coins. I called within three minutes of making the purchase on line to add one more to the order. They refused to add anything to the order and insisted that I pay double shipping charges. That's my last order from this company.
Attitude and customer service is really poor.
Overall rating 
 
1.7
Shipping Time 
 
3.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
Was this review helpful to you? 

Reviewed by SAM | May 20, 2011
Last updated: January 29, 2016

Simply DO NOT DO BUSINESS WITH THEM.
if you decided to do just pray everything go alright otherwise the worst customer service and cancelation dept.(got forbid if you want to cancel your order) and deliver. they are OK untill get your money after that forget it.nobody cares , As i said if you lucky and get your product otherwise you see their true face and how they treat customers. i am very unhappy with whole their system , i got fooled by their web site and feed backs , i guess they enter only the possitive ones, DON'T LET THEM FOOL YOU. look for someone else.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
No
Simply DO NOT DO BUSINESS WITH THEM.
if you decided to do just pray everything go alright otherwise the worst customer service and cancelation dept.(got forbid if you want to cancel your order) and deliver. they are OK untill get your money after that forget it.nobody cares , As i said if you lucky and get your product otherwise you see their true face and how they treat customers. i am very unhappy with whole their system , i got fooled by their web site and feed backs , i guess they enter only the possitive ones, DON'T LET THEM FOOL YOU. look for someone else.
Overall rating 
 
1.0
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
Was this review helpful to you? 

Reviewed by Phyllis | May 04, 2011
Last updated: January 29, 2016

I have been buying from APMEX for 1 1/2 years. They have always delivered and their customer service cannot be beat. I pay by personal check and (as their website states) it takes 3 weeks for the check to clear before the product is shipped. However, if you email a copy of the cancelled check they will start processing immediately & you can shave 1-2 weeks off the shipping date. In short, I trust them completely.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I have been buying from APMEX for 1 1/2 years. They have always delivered and their customer service cannot be beat. I pay by personal check and (as their website states) it takes 3 weeks for the check to clear before the product is shipped. However, if you email a copy of the cancelled check they will start processing immediately & you can shave 1-2 weeks off the shipping date. In short, I trust them completely.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

Reviewed by mike | April 23, 2011
Last updated: January 29, 2016

I have always had good service with APMEX until this last shipment when I ordered 100 silver mapels and got 100 silver eagles.The paperwork in the order I received even states Maples but that is not what I got. The maples are a far better coin with a higher pure silver content 9999 not 999 as in the silver eagles, so they are worth a little more. I have just notified APMEX about the shiping mistake I hope they clear it up fast, and if they do my rating will go from 2 to 4 stars.

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
Yes
I have always had good service with APMEX until this last shipment when I ordered 100 silver mapels and got 100 silver eagles.The paperwork in the order I received even states Maples but that is not what I got. The maples are a far better coin with a higher pure silver content 9999 not 999 as in the silver eagles, so they are worth a little more. I have just notified APMEX about the shiping mistake I hope they clear it up fast, and if they do my rating will go from 2 to 4 stars.
Overall rating 
 
2.0
Shipping Time 
 
2.0
Customer Service 
 
2.0
Buying Experience 
 
2.0
Was this review helpful to you? 

Reviewed by S.C. | April 04, 2011
Last updated: January 29, 2016

I attempted to purchase a 1/10 gold maple leaf with credit. I was told to send a personal check, but their policy states that credit is a valid payment source. I spoke with Greg Tower. He is very rude and would not attempt to help at all. I didn't respond to an email in time, so they changed me $35 and market loss for something I was trying to pay for!

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
I attempted to purchase a 1/10 gold maple leaf with credit. I was told to send a personal check, but their policy states that credit is a valid payment source. I spoke with Greg Tower. He is very rude and would not attempt to help at all. I didn't respond to an email in time, so they changed me $35 and market loss for something I was trying to pay for!
Overall rating 
 
1.0
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
Was this review helpful to you? 

Reviewed by Mark Ewart | March 30, 2011
Last updated: January 29, 2016

I ordered 300 OZ of Silver bars in January 2011 from APMEX I sent them alomost $10,000 by mail as instructed they took over three weeks before they claim to have sent me my product. Once I picked it up from the UPS station I got home opened it up and only had 2 of the 10 bars I ordered, but the box was large and contained smaller boxes that were empty. I immmediatley contacted Jana Neal in customer Service she started a claim and had seberal other people call me and I communicated to them thoroughly. I notified the POlice who cam eout investigated and determined that the box had been opened from the bottom at some point in transit and part of my ordered removed, therefor they could not file a police report due to that issue. Ms. Neal FORCED me to give to UPS the box for their investigation against my better judgment I did so and now alomost three months later they say that the claim is denied and she wont return my alls or emails any more basically teling me they not going to send me my product or the money. Meanwhile Im out over $7000. DO NOT ORDER FROM APMEX THEY...BEWARE BEWARE, I now have to file lawsuit agianst them which Im going to do to get my money but I should not have to go through this and the company shoud be communicating to me and not hiding behind emails and not speaking to me after I sent them my money in good faith. This company should be shut down.

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
I ordered 300 OZ of Silver bars in January 2011 from APMEX I sent them alomost $10,000 by mail as instructed they took over three weeks before they claim to have sent me my product. Once I picked it up from the UPS station I got home opened it up and only had 2 of the 10 bars I ordered, but the box was large and contained smaller boxes that were empty. I immmediatley contacted Jana Neal in customer Service she started a claim and had seberal other people call me and I communicated to them thoroughly. I notified the POlice who cam eout investigated and determined that the box had been opened from the bottom at some point in transit and part of my ordered removed, therefor they could not file a police report due to that issue. Ms. Neal FORCED me to give to UPS the box for their investigation against my better judgment I did so and now alomost three months later they say that the claim is denied and she wont return my alls or emails any more basically teling me they not going to send me my product or the money. Meanwhile Im out over $7000. DO NOT ORDER FROM APMEX THEY...BEWARE BEWARE, I now have to file lawsuit agianst them which Im going to do to get my money but I should not have to go through this and the company shoud be communicating to me and not hiding behind emails and not speaking to me after I sent them my money in good faith. This company should be shut down.
Overall rating 
 
1.0
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
Was this review helpful to you? 

Reviewed by marjorie | March 24, 2011
Last updated: January 29, 2016

I was charged 35 dollars for cancellation, they email put I dont check my email everyday, well this RUDE MAN NAMED GREG TOWER, instead of helping me was rude, poor customer service from Mr. Tower, you can make your poing without being a displaced representative, and I asked to talk to somebody higher, and he said that everybody was in a meeting and that he did not know what time they were back, please...people like him should not talk to costumers!!

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
No
I was charged 35 dollars for cancellation, they email put I dont check my email everyday, well this RUDE MAN NAMED GREG TOWER, instead of helping me was rude, poor customer service from Mr. Tower, you can make your poing without being a displaced representative, and I asked to talk to somebody higher, and he said that everybody was in a meeting and that he did not know what time they were back, please...people like him should not talk to costumers!!
Overall rating 
 
1.0
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
Was this review helpful to you? 

Reviewed by Mike House | March 13, 2011
Last updated: January 29, 2016

I've placed a handful of both gold and silver orders with APMEX and have always received my orders in a timely manner. Prices seemed to be inline with what other online gold vendors are charging.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I've placed a handful of both gold and silver orders with APMEX and have always received my orders in a timely manner. Prices seemed to be inline with what other online gold vendors are charging.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

Reviewed by Bill | February 17, 2011
Last updated: January 29, 2016

I give Goldline not even a star. AMPEX is ok and would be better if the commission was a bit lower. My Five Star rating so far goes to REGAL Gold Coins. Oh - also check for shipping - sometimes dealers take weeks. I received my gold in 5 days form Regal Gold Coins.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I give Goldline not even a star. AMPEX is ok and would be better if the commission was a bit lower. My Five Star rating so far goes to REGAL Gold Coins. Oh - also check for shipping - sometimes dealers take weeks. I received my gold in 5 days form Regal Gold Coins.
Overall rating 
 
4.0
Shipping Time 
 
4.0
Customer Service 
 
4.0
Buying Experience 
 
4.0
Was this review helpful to you? 

Reviewed by Bruce | January 24, 2011
Last updated: January 29, 2016

I have purchased gold and silver from APMEX at least a dozen times and have received good service. Lately their markup has increased a bit so I may try out another, but APMEX has been reliable.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I have purchased gold and silver from APMEX at least a dozen times and have received good service. Lately their markup has increased a bit so I may try out another, but APMEX has been reliable.
Overall rating 
 
4.0
Shipping Time 
 
4.0
Customer Service 
 
4.0
Buying Experience 
 
4.0
Was this review helpful to you? 

Reviewed by Charlie | January 17, 2011
Last updated: January 29, 2016

Very poor website, very poor customer service, usually overprice, deceptive check out process.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
No
Very poor website, very poor customer service, usually overprice, deceptive check out process.
Overall rating 
 
1.7
Shipping Time 
 
3.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
Was this review helpful to you? 

Reviewed by Elroy | January 14, 2011
Last updated: January 29, 2016

I've placed and received quite a few orders with APMEX and have never had an issue with any of them. Everything arrived when I expected it and the web site has kept me informed of the progress of the order. So I can't speak to any customer service problems that other people have mentioned here.

I find the prices to be in-line with every other dealer that I've used. I really appreciate the selection of items that APMEX has. It seems to be head and shoulders over every other on-line dealer.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I've placed and received quite a few orders with APMEX and have never had an issue with any of them. Everything arrived when I expected it and the web site has kept me informed of the progress of the order. So I can't speak to any customer service problems that other people have mentioned here.

I find the prices to be in-line with every other dealer that I've used. I really appreciate the selection of items that APMEX has. It seems to be head and shoulders over every other on-line dealer.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 
168 results - showing 151 - 168
1 2 3 4  
Ordering